HOW LONG DOES UNTIL I RECEIVE MY REFUND?Once a Return is processed we requires all products to be returned to us within 30 days. Merchandise deemed not defective is subject to a 25% restocking fee, which will be applied upon receipt of the return. In the event that there are errors in the prices, descriptions, or images of certain merchandise, we reserve the right to restrict the return of those items. Please note, stock returns are subject to our standard 25% restocking fee and must be completed within 30 days of receipt date. Initial shipping charges are not refundable with your return and we do not provide call tags or return labels for stock returns.
Any products returned to Arteriors without prior authorization will receive a 30% restocking fee upon receipt.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.Arteriors offers a one-year limited warranty for our products from date of purchase. Because all of our products are artisan crafted, each piece is unique in its own way. This limited one-year warranty applies to any products received with defects in materials and craftmanship. Kindly note, all products in the Arteriors collections are handcrafted by artisans and craftsmen all over the world. Small irregularities in shapes, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from the photographs within our catalogs and sales cards. Specifications of individual items are subject to change and may differ slightly from those shown or stated. Our Claims Department will determine if a claim is valid based off these product expectations.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.